Recommended browser, for administrators and participants, is always Google Chrome. If not yet installed, you can install it here.
Whenever you encounter an issue in the Administrative panel or the Ventla Virtual Venue (web application) clearing your browser cache, cookies, & data may resolve the issue.
1) Open the Admin Panel or Virtual Venue in your browser window. Right click and select "Inspect" from the menu.
2) In the Inspect-window that opens, select "Application" in the top menu. You may need to click the ">>" arrows for all menu items to show. (Shown in image below and indicated below by 1.)
3) In the menu to the left, under "Application", select "Storage." (Shown in image below and indicated below by 2.)
4) Then press the "Clear site data" button. Be sure to select the checkbox to include third-party cookies. (Shown in image below and indicated below by 3.)
5) Close the Inspect window.
6) Refresh the page.
If this did not resolve the issue, close and re-open the browser window. Or contact Ventla Support.
