Recommended browser, for administrators and participants, is always Google Chrome. If not yet installed, you can install it here.
If you experience issues with the Administrative Panel or the Ventla Virtual Venue (web application), clearing your browser's cache, cookies, and site data may help resolve the problem.
Steps to Clear Site Data in Google Chrome:
1) Open the Admin Panel or Virtual Venue in a Google Chrome browser window.
2) Click the small icon next to the URL in the address bar and select Cookies and site data.
3) Click Manage on-device site data.
4) Locate any items related to Ventla in the list and click the trash icon next to each Ventla entry, then select Done.
5) Refresh the page and try again.
This process removes any stored data that might be causing issues, ensuring a smoother experience in Ventla, especially after a relase of new features and improvements.
If this did not resolve the issue, close and re-open the browser window. Or contact Ventla Support.
