The Participants section is where you can browse and manage all your event participants. Participants can be added to the event in a few ways:
By the Administrator through import.
By Administrator by adding one-by-one.
By Ventla Invite, when an invitee registers for the event.
By the participant themselves upon activating the event and completing their attendee profile.
Sycning an Eventbrite registration list.
Profile details are automatically synced between the Admin panel and the attendee platform when the same email address is used. If attendees use a different email to enter the event, Ventla will create a new participant listing for this attendee.
To add participants to your event, select the "add participant(s)" button at the top. Select one of the options available. If adding multiple participants at a time, we recommend importing them via our import template. Keep in mind, you can only upload 500 records at a time.
When importing by file, it is very important to follow the instructions provided and use the template provided. If encountering an error, please review our troubleshoot instructions.
If profile details for a participant already exist in the Admin panel, but do not exist in your import file, you may be asked whether you want to override existing information in Ventla with empty fields or data from the import file.
When using the import template, do not change or update the headings in Row 1. Add the Participant details starting from Row 2. First name, Last name and Email are mandatory fields. Leave any fields which you do not intend to use empty.
The Participants section is also where you can import and manage your attendees "My Information" details.
Learn how to manage this information here.
Divide your participants into segments using the Groups feature. Manually or automatically create and assign your participants into groups.
Once your participants have been divided into groups, you can target your Program, Information, or Dialogue items to those specific groups.
To learn more on how to create and assign groups, read here.
In the past, audience segmentation for events was limited to choices made before the event using Ventla Invite customer questions. Now, we’re enhancing this by allowing attendees to form groups during the event through selections made by them. Additionally, you can utilize the PUBLISH LATER feature to publish your updates at your convenience.
Through Ventla Invite
You can organize attendees into groups based on their responses prior to the event by using Ventla Invite. Simply go to Registration questions, select a single-choice question, and check the option to “Divide participants into groups based on their responses”.
Note: You can use “Group Prefix” to bifurcate the similar response from two different questions
Through Group Selection
Once the event begins, the admin can segment participants into groups based on their responses by navigating to Participants, then Groups, and selecting Manage Group Selection.
