With the My Program feature activated, attendees have the ability to favorite upcoming sessions by bookmarking individual program items. Once bookmarked, those items will appear under the "My Program" tab in the mobile app and virtual venue.

By bookmarking a program item, the attendee will be sent an automatic push notification as a reminder five minutes before the sessions starts.

The "Watch Live" function, when enabled, will appear at the top of the event menu in the mobile application and Virtual Venue.

Whether you choose to stream with Ventla Live or with a third party provider, your attendees can tune in live or on-demand.

Get Started

In the Admin panel, navigate to your event Settings page. Select the Features & Integrations tab and enable the Watch Live feature.

Once enabled, Watch Live will appear in the left side menu in the Admin panel.

Set the start date and the end date for to make the stream available to your attendees.

Options Available

There are a few different streaming options available with varied levels of integration with Ventla.

Recommended Methods

Analytics

If you use RTMP or Ventla Live, we offer insights once your stream is over. Analytics are automatically available once the stream has ended.

VOD - Video on Demand

For RTMP or Ventla Live you can choose to have the stream available as a recording once the stream has ended.

Want to learn more? Contact us.

On the Settings page of your new event, you will find three tabs; event information, features & integrations, and dialogues.

Event Information

In this section you can manage the basic information surrounding your event. Include a name, date, location, welcome text, advertisements, and more. On this tab you will also be able to manage your event's privacy settings and generate a QR code for easily attendee access.

Features & Integrations

This is where you can turn menu items for your event on or off. If you turn them off, they will no longer appear within the mobile app or virtual venue. You may also integrate your event with Eventbrite for alternative registration ticketing features.

Dialogues

Select and customize the branding and colors for your Dialogue responses. You can choose your own color palette for each event or select one of our pre-design themes.

Once logged into the administrative panel, select Users in the menu to the left. While under the Administrators tab, invite your colleagues or partners to collaborate with you on your next event by selecting from the admin options.

There are three administrator types:

• Application administrator - This user can create, view, and manage all events and administrators on your account. This is the highest access level.

• Department administrator - This user can create, view, and manage events within their own department. They can also add and manage event administrators within their own department.

• Event administrator - This user can view and manage events assigned to them. An app or department admin first needs to create the event before it can be assigned to this user to manage. This is the lowest access level.

Invited admins will receive an email from no-reply@ventla.io with a link to finalize the account creation process. Remember to let newly created Admins know to check their spam folder, in case they cannot find the email with the link.

In order to create and build events within your platform in Ventla, you need an administrator account.

If you already have an account, go to https://manage.ventla.io and login with your username (usually your email address - all lowercase) and your previously set password.

If you do not yet have an account, contact your Ventla representative or a ConferenceDirect colleague with admin access. ConferenceDirect admins have the ability to create event level, department level, or app level admin accounts.

If you cannot remember your previously set password, simply select "Forgot Password" and follow the steps to reset your account password.

Our password security is strict and if your password is not accepted, you will see an error message stating what needs to be adjusted within the password. If you're having difficulties creating a highly secure password, we recommend using a password generator website, such as: https://www.lastpass.com/features/password-generator

Once signed in, you will be redirected your admin panel where you will see all your active and archived events.

Creating a new event in Ventla is easy!

Navigate to the Events tab on the left hand menu. On this page you will see listed all of your Active events. To view Archived events, you can simply select that subtab on the page.

To create a new event on the Active Events tab, select the blue "Create new event" button at the top.

Once you select the button, you will be redirected to the Event Settings Page where you will be able to structure the information surrounding your event. See Manage Event Settings for next steps.

2024-11-11

Fresh New Look for Admin!

Our Admin interface has received a facelift! This is the first step in an ongoing effort to make sections and functionalities clearer and easier for you as an administrator. The most notable improvement? Admin is now optimized for mobile, making it simpler to manage tasks on the go—whether it’s publishing a push notification or updating an agenda item.

Note, all functionality remains the same!

Additional Improvements:

1. New & Improved Placeholder Email Templates: The Invite feature now includes updated email text templates to make your Invite emails better than ever. Learn more here.

2. Participant Verification Made Easy: Department and Event Admins can now look up the unique 4-digit verification codes for all participants under "Manage Access" in the "Verification Code Lookup" section. Learn more here.

3. Instruction Templates: Find event access instruction templates in the Visibility section on your event’s Settings page. You can find the same here.

4. Track App Downloads: Administrators can now view the number of participants who have downloaded the app directly in the Participants list.

5. Streamlined App Access for Ventla Container-App Users: All admins can now see the "Verification lookup" tab under "Manage access" in the left menu upon logging in to admin. Remember, the best way to share access is still the "Event Access" link found on the event’s Settings page.

Feel free to send any feedback—good or bad—to feedback@ventla.io!

2024-10-15

We are delighted to introduce our new Check-in and Scanning App! It's designed to make your event entry process easier and smoother for both organizers and attendees. Whether you’re handling event access or tracking attendance, this tool helps you do it quickly and easily.

Working together at a recent client event, we used these tools to scan and check 1800+ people in to a room with 15 scanners in under 20 minutes.

Here’s what you can expect:

• Fast and Secure Check-ins: Scan attendee QR codes quickly with our Scanning App, reducing wait times and boosting security.

• Real-time Attendance Tracking: See who has checked in to your event or sessions in real time from the Ventla admin portal.

• Customizable Access Control: Set up access permissions for different attendee types, ensuring only authorized guests enter specific areas or sessions.

• Free: This feature is included with your subscription or single-event license at no extra cost.

How to use it:

1. Enable the attendee’s QR codes in Admin on Settings at the bottom of the Event information, look for "Participant QR/Ticket(s)".

2. Access the web-based scanning app at https://scan.ventla.io (we made this for web access so that it is even more accessible).

For more details, visit our Knowledge Base, where we provide a full walkthrough. (As you know, the Knowledge Base is always available from the Admin page where you can click the question mark in the top right corner).

Existing app admins and event admins can log on to the scanner with your usual login. The new admin role called "Check-in assistant” allows you to securely share access to the scanner without giving them full view into Admin for the event.

The scanner can check in attendees to the event when they have tickets assigned to them. And you can check people in to individual Program sessions too - think break-out sessions and activities etc.

Looking ahead, we have even more exciting updates planned for the next couple of months including group chats, a facelift to admin and more. Update to the latest version of the app from the Google and Apple app stores to enjoy this update!

For white-labeled apps, the release might take a little while time to roll out to your environment.

Your feedback is important; let us know what you think of the updates and share your ideas for future enhancements. Reach out to us directly, contact your regular Ventla representative, or email feedback@ventla.io. Have more questions? Contact your Customer Success representative or support@ventla.io.

Together with Ventla!

Ventla Team

2024-07-16

The summer is in full swing but the developments at Ventla never rest.

Ventla now integrates with Zapier which gives access to integration with thousands of apps to further automate tasks and free up time.

With this new integration, you can jumpstart your marketing and customer engagement as soon as attendees sign up for your event, allowing for seamless automation and immediate results.

Zapier acts as a hub between connected applications, allowing them to communicate and exchange information seamlessly.

Within Zapier, you can create automated bots, known as Zaps. These Zaps are configured to react to a trigger and then perform a specific action.

This means you can connect your Marketing and CRM systems, such as Salesforce, HubSpot, Pardot, Marketo, and many more. Once the data is in your system, you can continue engaging with attendees through your activations and integrate them with other statistics.

Read more on this article in our Knowledge Base.

We are eager to build and explore further on this integration together with you. Please get in touch to activate this integration for your app or suggest new triggers that will benefit your business.

Reach out to us at support@ventla.io or directly to your usual contact at Ventla.

Together with Ventla!

Ventla Team

2024-06-13

We are excited to share that we have released a highly anticipated feature to the Ventla platform – the ability to include paid tickets directly through the registration module.

... but first

A brief mention about two small but important updates:

A new Custom Email template is now available in the Invitation Manager.

This is just what it sounds like; the content is custom and you can send it to the people you select from the list of invitees.

We think this will be handy for the times where you want to send emails ad hoc and neither of the other templates (invitation, reminder) are suitable.

Oh - and this also gives you a view of an update to the email templates where we have added the app logo at the top left and the app's main color in the header and thin footer.

... and

On Dialogue posts you can now download the result graphs to an image as in the below screenshot.

Tickets

Now for the tickets. This is the first and biggest part in a multi-release plan to enable you to sell tickets to your events through Ventla and we have some more add-on updates in the works which will be rolled out during the summer.

With this update, you will now be able to:

• Sell Tickets Directly: Streamline your ticketing process by managing ticket sales within Ventla.

• Set Flexible Pricing: Create different pricing tiers for early birds, VIPs, and other attendee categories.

• Use Promotion Codes: Offer discounts with customizable promotion codes to boost ticket sales.

• Secure Transactions: Ensure secure payments with our trusted payment gateways.

• Track Sales: Monitor ticket sales and attendee data in real-time through our comprehensive dashboard.

Get started

1. Read and watch Jacob and Izabell have been busy to create a comprehensive guide with text and videos in our knowledge base here.

2. Sign up Register for a Stripe account and connect it to your Ventla app account

3. Get in touch Reach out to us on support@ventla.io so we can set up a registration page template which includes the ticket feature

Again, this is just one of many exciting updates we have planned to enhance your event planning experience. Stay tuned!

We love speaking with you to learn and understand how Ventla fits into your activations, and to the success of your business. Reach out to us at support@ventla.io or directly to whomever of us you usually talk to.

Together with Ventla!

Ventla Team

2024-03-18

Today marks a milestone for us, as we unveil the latest addition to the Ventla family:

Event Webpages

Designed to be the perfect prelude to your event, this feature sets the stage, lay out expectations and create the ambiance for what's to come. This is where you display all of your event's agenda, speakers and sponsors; or just a taste of it. It's up to you!

Here’s a snapshot of what you can anticipate:

Theme Customization: Upload your signature hero image and tailor the colors of your text, background, and buttons to match your event’s aesthetic.

Modular Design: Display only what you’ve crafted within the Ventla admin. Choose to showcase or conceal entire sections, sessions, or items.

No coding required: Every part of your webpage is configurable via the Ventla admin portal.

Free: This enhancement is included with your subscription or single-event license at no additional charge.

The feature is available now! Enable it under the Event’s Features & Integrations, then personalize to your taste from the module’s settings page.

For a deep dive into its capabilities, visit our Knowledge Base, where Izabell provides a comprehensive walkthrough. Click this link to watch the video.

2023-12-07

Dear Ventla Admin,

Last week, we rolled out two new feature upgrades to improve the way you communicate with your attendees.

Reminder for Dialogue Polls

Looking for more responses to your polls? You can now send a reminder to target those attendees who have not yet responded!

• The reminder will always be sent with a push notification, even if the tick box is not ticked in the original post

• Send a total of three (3) reminders on the same poll

• Suitable for single interaction posts in Dialogue, but not for a full Survey

To send a reminder, head over to the "Results" tab of the poll and click the link just below the graph to “Send a reminder to respond.”

Reset Event Check-In

Now you can reset the check-in status of your attendees! Use this when you wish to check-in attendees each day over a multiple-day conference or as part of a competition - i.e. the first 10 people to find the hidden QR code and check-in will win a prize.

• The status history is not saved, so once you reset the previous check-in information is gone. To retain data, export the participants before resetting.

• Make sure you allow 15-20 minutes after reset to ask attendees for their next check-in.

• Check-in times are available on export

If you have the Check-In feature enabled for your event, the option is available under the Participants tab. Select one or more participants and click "Clear check-in(s)."

We are planning on developing a more advanced version of this feature within the next year, but are excited to share this first portion with you now!

These features are already available for both the Ventla container app and custom white-label apps!

Have ideas or questions? Please get in touch with your dedicated Customer Success representative, or with our ever-helpful support@ventla.io

Together with Ventla!

Ventla Team

2023-10-20

Dear Ventla Admin,

It’s the small details that make all the difference!

We are happy to extend the new card design to the Login and Verification screens that attendees see upon first entering the app.

The greatest improvement is in the overall user experience. Here are some of the highlights:

• The clickable button is visible above the onscreen keyboard

• The active buttons are more clearly distinguished from the surroundings

• Additional branding options with an added background image

First impressions are important – with this new design, you can make the best one with your attendees!

If you’d like to learn more or update the graphics on your account, let us know! Please get in touch with your dedicated Customer Success contact, or with our ever helpful support@ventla.io

Make sure to update to the latest version available from the Google and Apple app stores to enjoy this exciting update!

White labeled apps – If your app is published separately in the app stores as a white label app, it will take some time before the release is rolled out to your environment. If you have any questions about this, please contact your Client Success Manager.

Together with Ventla!

Ventla Team

2023-08-25

Dear Ventla Admin,

As eagerly anticipated, the final update in the Dialogue overhaul is ready to be released! This last update will focus on the result screens on your dialogue items. We are very proud to introduce the ability to add your own branding and style to the poll results. Plus, the new settings will give you even greater control of what participants will see.

Dialogue Settings

You’ll find this new settings tab within the main settings section of your event. You can create up to 8 themes for use across all your events in your app. This will give plenty of room to maneuver and prepare different looks for your events, travel agendas, and other activations. Each theme can be configured with:

• Your logo

• A background photo or single color

• Font color

• Theme colors

Choice to display themes in mobile app and/or web app.

Poll Settings

Each poll now has a range of display styles, depending on the type of question and on the range of answers. All these options will follow the theme that you set in the Dialogue settings.

Faster Updates and Result Screen Toolbar

In the Admin panel, you may navigate to the Results tab of your poll to view live responses on a results screen. We have spent a lot of effort to improve the speed and responsiveness of graph changes when your attendees vote.

We’ve also made it simpler for you to change how you display results to your attendees by designing a Result Screen Toolbar. Switch between chart types, view display results in percentages or actual vote numbers, project in list view or word cloud, or choose to share results with attendees.

We are ecstatic to finally share this with you! To learn how you can use all the new features in your next event, reach out to your Client Success Representative and let them know you would like a demo!

White labeled apps – If your app is published separately in the app stores as a white label app, it will take some time before the release is rolled out to your environment. If you have any questions about this, please contact your Client Success Manager.

If you have any questions or concerns, please contact us at support@ventla.io 

Together with Ventla!

Ventla Team

2023-07-11

Dear Ventla Admin,

Our product team has been hard at work updating the user interface of the Dialogue section in the mobile app and web platform, and we are excited to announce the release of the second planned update. Available today, July 11th, this update to Ventla will include:

• A “card” design to create a tighter layout

• Images are shown in full, with different aspect ratios

• Clearer indication for attendees on which Dialogue items they have viewed

• Animated transitions that flip the card over to view the results page

• Real-time updates to polls and results for faster sharing of data

We are excited to see these updates shared with you and are already hard at work to delve into part three of this Dialogue overhaul. The coming updates will be focused on the results screen, providing a refreshing look and behavior. We can’t wait to share it with you!

White labeled apps – If your app is published separately in the app stores as a white label app, it will take some time before the release is rolled out to your environment. If you have any questions about this, please contact your Client Success Manager.

If you have any questions or concerns, please contact us at support@ventla.io

Together with Ventla!

Ventla Team

2023-02-23

Dear Ventla Admin,  

On Friday, February 24th, we are happy to announce that we will roll out a new release to the Ventla platform. This is the first of three planned updates which will focus on our Dialogue section. These updates will have a significant impact on participant engagement; bringing your communities closer to you, and closer to each other. 

Unpublish  

You will now have the option to unpublish an item from the Dialogue section without deleting it! Meaning you will retain the data and you can choose to re-publish the Dialogue item at any time. This new feature will allow you to collect more feedback over time to maximize audience response.  

Time of Publishing

Previously, push notifications in the Dialogue section have not shown a timestamp in the mobile and web app – making it difficult for your audience to understand a message that says, "Gather in the lobby in 15 minutes." With this update, notifications will show a timestamp, making it clearer for attendees to know how much time they have left before your important events begin! 

Show Correct Answer 

When creating a quiz with a "pick the correct answer" type question, participants currently do not have a way to verify if they have answered correctly. After this update, they will!  As an administrator, you can choose to provide them with instant feedback on whether they have answered correctly or not along with a correct answer indicator. This is great for training and professional development to help participants identify areas of improvement. 

Coming Soon! 

This upcoming release is just the first step in renewing the Dialogue section. In the coming months, further updates will feature new branding options and themes for customizing your real-time audience responses. This will include custom logos, color palettes, background images and more. Additionally, there will be presenter controls for easily displaying or projecting real-time Dialogue results.  

White labeled apps – If your app is published separately in the app stores as a white label app, it will take some time before the release is rolled out to your environment. If you have any questions about this, please contact your Client Success Manager. 

If you have any questions or concerns, please contact us at support@ventla.io.

Together with Ventla! 

Ventla Team 

Previous

Below is a summary of previous releases. Click and expand to learn more.

We’re thrilled to introduce Ventla GPT—a new tool to help you design events that connect, inspire, and engage. Whether you're planning a casual team session or a large conference, Ventla GPT provides tailored guidance to make your gatherings more purposeful and impactful. Ready to see how it can elevate your next event? Access it here: https://ventla.io/ventlagpt. If you have any feedback or suggestions, we’d love to hear from you at feedback@ventla.io.

Please note: Ventla GPT is continuously learning, and while it’s designed to help, it may sometimes make mistakes. We’re always working to improve it and appreciate your understanding. Contact the Ventla team for more details or read the release notes here.

Under "Features & Integrations" on your event Settings page we recommend disabling any menu items and features you do not intend to use for this event. This is to avoid the possibility of whole sections of your app appearing empty.

Select the checkbox to enable/disable, then save your changes at the bottom of the page.

Basic Information

• Event Icon (1024 px by 1024px in PNG format)

• Name (maximum 120 characters)

• Department (optional)

• A welcome text to greet your participants

Date & Time Zone

Please provide a start and end date for your event. If you have an "evergreen" style event, please contact your Ventla representative to learn how to manage this feature.

When setting your event time zone, make sure to select the time zone of the event venue or the standard time zone for your virtual event. Choosing the wrong time zone could effect the start times of specific program items on your agenda as well as scheduled notifications.

Event Visibility

Scrolling down the page, decide on your event visibility. There are three options:

• Public - The event is available to anyone accessing the platform on the "Select an event" page. This means that anyone with access to your app will see this event appear on their list.

• Code - Participants are required to enter the code on the "Select an event" page before authorized access. This code can be included within your access link - see below for further information.

• Require tickets - You, the administrator, decide which registered email addresses should be given authorized access. This is done by assigning your participants a ticket in the Participants section of the event.

Event Access Link

To simplify the event entry process for your attendees, you can create a direct access link.

To do so, select the Code option for Visibility. You can choose to create your own code or use our built-in code generator. Check the box to "include code in the link" and simply copy the link to share with your attendees.

For further ease of access, follow the above steps and select the QR code next to your link. A QR code will be generated for you which, once scanned, will direct your attendees straight into the event.

If the link and QR code are accessed on a mobile device, the attendee will first be taken to the AppStore or Google Play to download your app. After registering, they will be redirected straight into the event.

If the link is clicked on desktop, the event will automatically open up in the virtual venue.

Location

You may select the format of this event to determine if it is in-person, virtual, hybrid, or unspecified. Enter an address for your event and choose whether you would like to display the location in a map for attendees.

Advertisement

Upload clickable advertisement banners. The banners will rotate on the Program, Information, and Dialogue sections of the event on both the mobile platform and virtual venue based on an algorithm to distribute them for equal visibilty.

Response Themes

Select your desired theme from our pre-designed options or create your own theme to use across your Dialogue responses and for displaying live audience responses. Customize by adding your company or event logo and choose your desired color options. Remember to save your changes.

Features

In this tab of the settings menu, you can choose to activate or deactivate the sections within your mobile app and virtual venue. Simply select the checkmark for each section and remember to save your changes. Read more about each feature: Features Overview.

Integrations

Ventla currently integrates with Eventbrite and Lyyti for additional registration features. To learn more about how those integrations work and ask about pricing, please contact your Ventla representative.

The Information section is a versatile feature. Create any general information that you want available to attendees such as speaker bios, vendor/exhibitor information, presentations, handouts, static venue maps, social media links, fully embedded web experiences, or sponsor information. You may choose to share this information item with the entire audience, or with specific groups.

When creating a new information item, we provide you with some pre-defined information types:

• Speaker

• Sponsor

• PDF Document

• Webpage

• Social media

• Other information

Folders

Information items can be categorized into folders for better structure and readability. Folders can be pinned to the side menu for easier access to important information.

Create your folder before assigning it to any of your Information items.

Available For

Select to make the Information item available to one or multiple participant groups.

Create your group before assigning it to any of your Information items.

Video

You can upload a pre-recorded video (without captions) to your Information item. This could be a welcome video, sponsor video, or a 30-second speaker introduction.

Save your Information item first before uploading your video.

The Program section is where you will input your event agenda. Select the button in the top right corner to create a new program item. There are many options to keep in mind when creating a new program item:

Tracks

If you have multiple sessions taking place simultaneously or if you want to logically group sessions (ie. afternoon workshops), you may choose to assign them to certain tracks or breakouts.

Tags

Categorize your program items into tags. If a tag is applied, your participants can choose to filter the program in their app by one or more tags. Tags can be created in advance or ad hoc.

Assign to Group

Set your program items to be available to all or specific participant groups. Only attendees belonging to that group will see that program item.

Live Stream & Video

Add individual YouTube/Vimeo/HLS/RTMP/Ventla Live/Zoom or other conferencing tool streams to a program item. You can also upload a pre-recorded video (up to 10 minutes for free.)

Evaluations

Have your participants evaluate one or more program items. Add either a star-rating or text-response. Apply a set of evaluation questions to the entire program or to specific sessions. Export the results to MS Excel or email.

Session Questions

Attach text responses or polls to your program item(s). Use this feature to ask questions specific to an individual session, workshop, or breakout for feedback from the audience; such as "submit your questions to the speaker."

Once your question has been created, you can choose to share the results link with a session facilitator without giving them direct administrative access. This will bring the results up on the presentation screen. Display these results to your audience as either a list or bar chart.

The Activity Feed is where your attendees can share and view eachothers thoughts throughout the event. Think of this as an internal social media feed, where attendees can post text or images, like, and comment on other attendees’ posts.

In the Admin panel you can browse, edit, or delete any posts or comments made by an attendee. You may also choose to promote an attendee image to the .

While the section is for general information about the event, "My Information" is reserved for any attendee-specific information that you are managing. This could be flight numbers, hotel room numbers, group numbers, employee ID number, etc.

"My Information" is clearly presented in a list format, with a bold heading and a body in the corresponding menu section.

Note that My Information is connected using the participant email.

The focus of the Dialogue section is to boost your event interactivity. Send push notifications, information message, conduct polls, have the audience submit questions to the stage, or send out a surveys.

Create New Item

Select the "create new item" button at the top right to create an item, and choose one of the dialogue types available.

For each item there may be a few additional settings available:

• Only allow participants to respond once

• Show answers in app

• Make participants anonymous when answering questions

Show the Results

Once your Dialogue item has been created, select your item from the list to the left. Navigate to the "Results" tab at the top and open the link to show the results in a browser window. The display options (bar chart, spider chart, list, word cloud, etc) will vary depending on the Dialogue item type.

Please note, results cannot be shown in real time for surveys.

Folders

Categorize your Dialogue items and surveys into folders for better structure and readability.

You can create a new folder when creating a new dialogue item. To manage your created folders, select "Manage folders" at the top.

Create New Survey

Select the button to "create new survey." Name your survey and begin adding your questions by selecting the "add survey item" icon. Attendees will need to complete all questions before submitting their responses.

Export Results

Once done collecting all results, Admins can select the button to "export all responses." You have the option or exporting a standar or custom report. This will be created in a MS Excel file.

Ventla's enhanced chat feature makes communication simple and engaging. It supports private chats, event-wide discussions, and session-specific conversations. Participants can easily share images, videos, files, and more for seamless interaction.

Setup Note: Ensure the Chat and Discussions feature is enabled under Settings > Features & Integrations to allow participants to connect and chat with others effectively.

1:1 Chat with Participants

How to start a one-on-one chat:

1. Navigate to the Participant section of the event.

2. Search for or locate the desired participant by name, click on their profile, and start the conversation.

Note: Participants can quickly access ongoing conversations by clicking on the chat icon at the top of the screen.

Upgraded Chat Features:

• Reactions: Express emotions quickly with emoji reactions to messages.

• Block and Unblock: Maintain privacy by blocking or unblocking other users as needed.

• Media Sharing: Effortlessly share images, videos, and files in private chats.

• Push Notifications: Stay updated with instant alerts for all one-on-one messages.

Event-Level Channels for group chat

Every event includes two default Event-Level Channels: Introduce-yourself, where participants can introduce themselves and connect, and Help-desk, where they can ask event-related questions. Both channels can be renamed by the admin through the settings.

How to enable event-level group chat:

1. Go to Settings > Chat & Discussions.

2. Click on the + Create Channel option, set up the channel, and save it.

Features of event-level group chat:

• Mentions: Directly tag participants in the chat to draw their attention to specific messages.

• Mute/Unmute Channels: Users can mute or unmute specific channels based on their preferences to manage notifications effectively.

• Media Sharing: Share images, videos, and files in group discussions to facilitate collaboration.

• Push Notifications for Mentions: Receive real-time alerts when mentioned in a channel.

• Thread Replies: Respond to specific messages threadedly to keep discussions organized.

Admins can view and participate in event-level group chats by navigating to Settings > Chat & Discussions > Open Event Chat.

Session Chat

It is a feature for event sessions where participants discuss session-specific topics in real-time.

How to enable session chat:

1. Go to the program feature

2. Select a particular session & go to the session detail and scroll down

3. Enable the session chat for that program.

Features of session chat:

• Upvote Messages: Promote important messages or ideas by upvoting them.

• Media Sharing: Share images, videos, and files to enrich the conversation.

• Thread Replies: Enable participants to reply to specific messages, keeping the chat structured and contextually relevant.

This enhanced the communication experience for all participants, fostering better collaboration and engagement across events and sessions.

The Participants section is where you can browse and manage all your event participants. Participants can be added to the event in a few ways:

• By the Administrator through import.

• By Administrator by adding one-by-one.

• By Ventla Invite, when an invitee registers for the event.

• By the participant themselves upon activating the event and completing their attendee profile.

• Sycning an Eventbrite registration list.

Adding and Importing Participants

Add and Manage My Information

The Participants section is also where you can import and manage your attendees "My Information" details.

Groups

Divide your participants into segments using the Groups feature. Manually or automatically create and assign your participants into groups.

Groups Selection

In the past, audience segmentation for events was limited to choices made before the event using Ventla Invite customer questions. Now, we’re enhancing this by allowing attendees to form groups during the event through selections made by them. Additionally, you can utilize the PUBLISH LATER feature to publish your updates at your convenience.

Through Ventla Invite

You can organize attendees into groups based on their responses prior to the event by using Ventla Invite. Simply go to Registration questions, select a single-choice question, and check the option to “Divide participants into groups based on their responses”.

Note: You can use “Group Prefix” to bifurcate the similar response from two different questions

Through Group Selection

Once the event begins, the admin can segment participants into groups based on their responses by navigating to Participants, then Groups, and selecting Manage Group Selection.

We on the customer team are constantly seeking new ways to help our customers get started with the platform as quickly and easily as possible. We are currently testing and soft-launching 'interactive' tutorials, where, instead of watching a video, you can follow along and navigate the admin panel. This is a work in progress and is not yet finalized. Below, we've published a couple of examples for 'testing.' You're welcome to try them out, and we would love to hear your feedback! At Ventla, we appreciate and gladly accept all types of feedback, whether positive or constructive.

Thank you in advance!

Get started

Create new event

Event overview

Settings

Program

Information

Dialogue

Participants

More to come...

How to set them up, part 1

How to set them up, part 2

Ventla Administrative Panel

Get Started

Create a New Event

Event Settings

Watch Live

Program

Information

Dialogue

Social Media

Participants

Activity Feed & Image Gallery

Gamification

Ventla Invite

Registration Page Builder

Invitation Manager

Have questions? Need help? Contact us!

Are you looking to streamline processes? Try this bulk import feature, designed to potentially save you numerous hours of work, particularly if you are organizing larger events.

If you like to change the names of the menu and more suited for your activation type, watch the video below.

Watch this clip of how to create drink tickets. We believe that this could be applicable to many other activities so feel free to use it in any preferable way

Send out push notifications and drag your particpants to the correct program item. Watch the video for instructions!

Rules

To turn on a gamification rule in the Rules tab, simply toggle on the rule you’d like to use. From there, you can set your point values and send out a push notification to your audience letting them know the rules of your challenge or competition and how many points they can earn.

You can activate or deactivate any rule by simply pressing the toggle to the right of the rule. You can also adjust the points at any time by pressing "Edit" next to the point number. You can set the points to any number greater than zero (0).

At any time, if you want to reset the points back to the default settings, press the “Restore Default Points” button on the top right of the page.

Rules to Activate in Ventla

• Update Participant Profile – Earn points by adding & updating profile information once you’ve activated the event

• Add Profile Picture – Earn points by uploading a profile picture to your participant profile

• Complete Participant Profile – Earn points by completing all the fields in your participant profile

• Answer Dialogue – Earn points by responding to any individual Dialogue items like one-off polls, Q&A, etc.

• Answer Survey – Earn points by responding and completing surveys

• Posting a feed text only – Earn points by posting only text to the Activity Feed

• Posting a feed with Image – Earn points by posting an image to the Activity Feed

• Answer an Evaluation Question – Earn points by submitting responses to each session evaluation

• Welcome Points – Automatically earn points by activating an event for the first time

• Banner Ad Click – Earn points for clicking on the rotating banner ads at the bottom of main list pages (i.e. Program section, Information section, Dialogue section)

• Add a note – Earn points by creating an in-app note

• Quiz competition – Earn points by answering a question correctly

Leaderboard

To view and manage your attendee leaderboard, access the Leaderboard tab in the Admin panel’s Gamification section. You can view your entire leaderboard and clear the points to reset your gamification opportunities.

Ventla customers have gotten extremely creative with gamifying their experiences through networking competitions, selfie competitions, scavenger hunts, vendor competitions, and more. If you would like to learn more about using Gamification in your event, contact us.

White-list Ventla.io Domain

If emails from ventla.io are repeatedly ending up in your spam or junk folder, you can send the below details to your IT Department in order to improve deliverability.

The push notification feature is one of the key ways of directing attendees through the event. Sometimes, attendees will forget to "allow notifications" from the app when they download it to their phone. If this occurs and attendees are not receiving push notifications, there are a few ways to proceed:

Check Ventla App Settings

1. Have the attendee open the Ventla app on their device

2. Open the event

3. Select the menu icon in the top left corner

4. Swipe down to the Settings tab

5. Enable the toggle for "Allow push notifications from this event"

Check Phone Settings

1. Open the Settings app on the attendee's phone

2. Swipe down to select Notifications

3. From here you either will need to select the Ventla app or select "App notifications" to locate the Ventla app amongst their list of apps

4. Enable the toggle for notifications

Because the "My Information" details are uploaded and linked to the attendees' emails, it is essential that they join the mobile app or virtual venue with that same email.

When attendees join using a secondary email address, they may find that they cannot access the "My Information" details that are vital to them.

We recommend that you identify the email address that the attendee information was uploaded with, and ask them to re-register for the event using this email.

The standard application license is considered a "Container App." A container app is built and hosted within the Ventla App. Each individual licensee has a unique identifier which allows them to have a branded experience within the Ventla App.

An additional feature that we support, is converting the standard license into a White-Label application. With this license, the client will have their own separate application submitted to the App Store and Google Play Store.

The in-app experience is exactly the same, with only two main differences:

1. Instead of downloading "Ventla" in the app store, the attendee will download your branded app

2. On the Home screen of your phone, you will see your icon instead of Ventla's icon

What to Know

• The client will need an Apple Developer's License (Apple charges a fee for this)

• Ventla will need to be added to the Apple Developer's License

• Delivery of the app will take slightly longer

• Updates may take longer to be released to white-label apps

• Clients will need to stay current on accepting Apple's policies

Dear Customer,

Until now, our customers’ iOS/iPhone apps have been hosted under their own Apple accounts, while the Android versions continued to be published via Ventla’s Google Play account. We initially chose this approach because Apple’s publishing process has historically been more complicated, and this arrangement helped in not complicating things further.

However, as Google’s requirements have grown more involved (while still remaining simpler than Apple’s), it has become clear that hosting your app under your own Google Play account offers significant advantages. Not only will it streamline the process moving forward, but it will also provide more flexibility and opportunities for your organization.

This change brings several positive benefits:

• Clearer Branding: Your app will appear under your own organization’s name in the Google Play Store, strengthening your brand presence and making it easier for users to recognize it as uniquely yours.

• Reduced Risk: Managing your app under your own account helps isolate any potential issues, ensuring other customers’ apps remain unaffected—this keeps your app environment more secure and stable.

• Enhanced Marketing Opportunities: With your own Google Play account, you can explore new ways to promote and market your app. We’d be happy to discuss potential strategies to help you make the most of this opportunity.

What does this mean for you in practice? If your organisation already has a Google Play Developer account, great! We can easily transfer your app there. If not, setting up a new account is simple, and we’ll provide instructions shortly. You’ll just need to invite us as a user so we can continue assisting with updates and publishing.

Fortunately, managing a Google account is generally less cumbersome than managing an Apple account. Aside from the initial transfer (and for some, setting up a new account), this transition shouldn’t add to your workload—quite the opposite, it will ultimately give you more control and options.

Good to know: While Apple charges $99 per year for an account, Google only charges a one-time fee of $25, making it a cost-effective investment in your brand’s future.

We’re excited about this positive step forward and look forward to supporting you throughout the transition. If you have any questions or concerns, feel free to contact me at jacob@ventla.io.

Kind regards, Jacob at Ventla

The My Information section information can either be added through Ventla Invite (our registration module) or by you, the administrator. Watch this video or see detailed instructions below.

Importing Attendee-Specific Information

1. In the Admin panel, open your event and navigate to the Participants tab of the left side menu.

2. While in the Participants tab, select the "Import My Information" button at the top.

3. A pop-up will appear to enable you to download our import template.

4. Once downloaded, open the template in MS Excel.

5. Keep the "Email" heading in cell A1.

6. Replace all sample headings with your own desired headings starting from cell B1.

7. Add all attendee emails starting from A2 and proceeding down the A column.

8. Once saved and complete, navigate back to the admin panel and import your file.

Exporting Attendee-Specific Information

1. In the Admin panel, open your event and navigate to the Participants tab of the left side menu.

2. Select "Export results" and choose between CSV or Excel file.

3. A pop-up with appear with your export options.

4. Select "Only My information" and click Export.

Editing Attendee Information

To edit a single participant's information:

1. Navigate to the Participants tab of the event, find the participant your are looking to edit and select their profile.

2. In the top right corner, select Edit.

3. Scroll down to the "My information" section of the profile, update the information, and Save.

To edit multiple participant's information at once:

1. Export the "My Information" data.

2. Make your updates within MS Excel.

3. Import the information back into the Admin panel.

Deleting Attendee Information

If you wish to delete "My Information" items from one or all participants:

1. Select any attendee in the Participants section

2. In the top right corner, select Edit.

3. Scroll down to "My Information"

4. Find the specific set of data you wish to delete.

5. Select "Delete."

6. You'll be presented with two options: Delete from this participant only or delete from all participants.

Once complete, Save your changes at the top of the page.

Privacy Policy - EU Including Terms of Use

To be able to use certain or all functions of this App, you may need to submit certain personal information. The submission of the personal data is to an extent, or entirely, optional. This privacy policy informs you about the use of personal data submitted to us. The event organizer is the organization who sent you an invitation and possibly the code to the event, and/or organized the physical event connected to the App. According to applicable data privacy legislation, the event organization is the Data Controller of the personal information processed in the App. In the event of any uncertainties regarding who is the organizer of the event in any particular instance, or information on the Data Controller´s Data Protection Officer, if any, please contact Ventla International AB, dataprivacy@ventla.io for more information. Please be informed that if the use of the App is subject to an access code, the information therein, including the personal information submitted by you and others with access to the App, will be disclosed to everyone with the corresponding access to the App. If and to the extent the App is open, as decided by the Data Controller, the information therein, including personal information submitted by you, is accessible to anyone that may download the App from App Store or Google Play, or the like. Data Controller will always comply with applicable privacy laws. Data Controller will not disclose personal data to third parties without prior consent, unless specifically stated herein.

Personal Data to be Processed

Data Controller will process the following personal data, if and to the extent it is submitted by you: a) Name b) Title c) Telephone number d) E-mail address e) Employer/workplace f) Photo g) Social Media Profile(s) h) Presentation/Free text/Surveys Further, if you contact Data Controller we store correspondence or comments, which may contain personal data, to provide better service if you contact Data Controller again.

Principles of Processing

Data Controller will:

a) Process your personal data lawfully, fairly and in a transparent manner. b) Collect your personal data for the stated and legitimate purposes stated in this policy, and will not process your personal data in any way incompatible with these purposes. c) Collect and process personal data that is adequate, relevant, limited to and necessary for the purposes for which it is collected and used. d) Process your personal data only for as long as necessary for the purposes for which it was collected. e) Take appropriate technical and organizational measures to prevent unauthorized access, unlawful processing and unauthorized or accidental loss, destruction or damage to personal data, thereby ensuring an appropriate level of security. f) Take all reasonable steps to ensure that your personal data is accurate and updated without delay if Data Controller is informed or otherwise becomes aware of incorrect information. g) Upon request, delete personal data without unnecessary delay unless there are legal grounds for continuing the processing,

Data Controller may use the personal data submitted by you to contact you for marketing purposes, or as follow-up regarding the event attended by you.

Lawfulness of Processing Data Controller collects and processes your personal data if and to the extent you have given consent. You have the right to revoke such consent at any time, whereby your personal data will be deleted without delay. The lawfulness of the processing performed during the period when consent existed is not affected by a consent being withdrawn.

Data Controller will further process your personal data to the extent that Data Controller is required to do so by law or decision by authority.

Your personal data will be processed until your consent is withdrawn, or not later than 14 months from when you last used the App.

Personal Data Processors

Data Controller allows a Data Processor to process all personal data for the purpose of providing the functions of this App. Such processing will include hosting the platform, storage of personal data, reading personal data in the event of support or maintenance, deletion and/or modification of personal data and transfer of data, all as instructed by Data Controller. The Data Processor will store your personal data on servers that are within the EU/EEA border and are controlled by the Data Processor.

Transfer of Personal Data

The Data Processor engages subprocessors for providing certain services within the App. Data transfers to subprocessors outside of EU are safeguarded by EU-U.S. Data Privacy Framework. Subprocessors are being reviewed annually for compliance by the Data Processor.

In specific occasions transfer of personal data outside of the EU/EEA could occur for the purpose of support or bug fixing of the App. Such transfer is deemed a lawful basis for ensuring contractual obligations on service level can be met. In such occasions the EU Commission has not decided that such country ensures an adequate level of protection.

By consenting to this Privacy Policy, and by submitting your data, you explicitly consent to the possible transfer of your personal data to a third country as stated herein.

Security

Data Controller ensures that appropriate technical and organisational measures are taken to protect your personal data against unauthorised access or destruction, unlawful processing or accidental loss or damage.

Data Controller uses a secure server where your personal data is processed and limits access to personal data within the organisation. Authorisation to access personal data is provided only to individuals within the organisation, as well as within the Data Processor’s organisation, for the sole purpose of carrying out their duties.

Your rights

You are entitled to request access to and correction of personal data as well as deletion of personal data, treatment limitation or objection to treatment (if applicable according to relevant privacy legislation). Furthermore, you have a right receive the personal data that you have provided in a structured, commonly used and machine-readable format (portability). You also have the right to file a complaint with the supervisory authority.

How to delete your personal data

In accordance with this privacy policy, you may delete or request the deletion of your personal data through any of the following methods:

Email Request:

Send an email to dataprivacy@ventla.io requesting deletion.

Online Form:

Via the Native Mobile App:

1. Open the app menu and tap the profile icon at the top.

2. At the bottom of the profile page; tap the “Remove your account?” link.

Changes to this Privacy Policy

Data Controller reserves the right to amend this Privacy Policy as required, for example to comply with changes in laws and regulations. Such a change will be available through the App.

Terms of Use – Intellectual Property Rights

If and to the extent you choose to upload photos in the App, the Data Controller may freely use these for marketing purposes. Please note that if you upload photos of other people than yourself to the App, you must obtain their permission to do so.

Subprocessors

Data controller uses the following subprocessors to provide the functionality of the App:

1) Microsoft Ireland (EU)

Purpose: EU based hosting and storage of Ventla services

Scope: Encrypted storage of personal data as outlined in “Personal Data to be Processed”.

2) Twilio, Inc (US)

Purpose: Delivery of emails

Scope: E-mail address shared with Twilio.

Transfer mechanism: EU-US Data Privacy Framework

3) Stream.io, Inc (US)

Purpose: Provider of chat functionality.

Scope: Name and photo of participant shared with Stream.io

Data stored inside EU.

Contact:

For information on the Data Controller and/or Data Protection Officer (if any), please contact dataprivacy@ventla.io

Please note that the organizer of the event is the Data Controller according to applicable privacy legislation.

Privacy Policy Including Terms of Use

To be able to use certain or all functions of this App, you may need to submit certain personal information. The submission of the personal data is to an extent, or entirely, optional. This privacy policy informs you about the use of personal data submitted to us. The event organizer is the organization who sent you an invitation and possibly the code to the event, and/or organized the physical event connected to the App. According to applicable data privacy legislation, the event organization is the Data Controller of the personal information processed in the App. In the event of any uncertainties regarding who is the organizer of the event in any particular instance, or information on the Data Controller´s Data Protection Officer, if any, please contact Ventla International AB, dataprivacy@ventla.io for more information. Please be informed that if the use of the App is subject to an access code, the information therein, including the personal information submitted by you and others with access to the App, will be disclosed to everyone with the corresponding access to the App. If and to the extent the App is open, as decided by the Data Controller, the information therein, including personal information submitted by you, is accessible to anyone that may download the App from Apple App Store or Google Play Store, or the like. Data Controller will always comply with applicable privacy laws. Data Controller will not disclose personal data to third parties without prior consent, unless specifically stated herein.

Personal Data to be Processed

Data Controller will process the following personal data, if and to the extent it is submitted by you: a) Name b) Title c) Telephone Number d) E-mail Address e) Employer/Workplace f) Photo g) Social Media Profile(s) h) Presentation/Free Text/Surveys Further, if you contact Data Controller we store correspondence or comments, which may contain personal data, to provide better service if you contact Data Controller again.

Principles of Processing

Data Controller will: a) Process your personal data lawfully, fairly and in a transparent manner. b) Collect your personal data for the stated and legitimate purposes stated in this policy, and will not process your personal data in any way incompatible with these purposes. c) Collect and process personal data that is adequate, relevant, limited to and necessary for the purposes for which it is collected and used. d) Process your personal data only for as long as necessary for the purposes for which it was collected. e) Take appropriate technical and organizational measures to prevent unauthorized access, unlawful processing and unauthorized or accidental loss, destruction or damage to personal data, thereby ensuring an appropriate level of security. f) Take all reasonable steps to ensure that your personal data is accurate and updated without delay if Data Controller is informed or otherwise becomes aware of incorrect information. g) Upon request, delete personal data without unnecessary delay unless there are legal grounds for continuing the processing, Data Controller may use the personal data submitted by you in order to contact you for marketing purposes, or as follow-up regarding the event attended by you.

Lawfulness of Processing Data Controller collects and processes your personal data if and to the extent you have given consent. You have the right to revoke such consent at any time, whereby your personal data will be deleted without delay. The lawfulness of the processing performed during the period when consent existed is not affected by a consent being withdrawn. Data Controller will further process your personal data to the extent that Data Controller is required to do so by law or decision by authority. Your personal data will be processed until your consent is withdrawn, or not later than 14 months from when you last used the App.

Personal Data Processors

Data Controller allows a Data Processor to process all personal data for the purpose of providing the functions of this App. Such processing will include hosting the platform, storage of personal data, reading personal data in the event of support or maintenance, deletion and/or modification of personal data and transfer of data, all as instructed by Data Controller. The Data Processor will store your personal data on servers that are controlled by the Data Processor.

Transfer of Personal Data

The Data Processor may transfer your personal data for the sole purpose of support or bug fixing of the App, or to enable certain services within the App. By consenting to this Privacy Policy, and by submitting your data, you explicitly consent to the possible transfer of your personal data.

Security

Data Controller ensures that appropriate technical and organizational measures are taken to protect your personal data against unauthorized access or destruction, unlawful processing or accidental loss or damage. Data Controller uses a secure server where your personal data is processed and limits access to personal data within the organization. Authorization to access personal data is provided only to individuals within the organization, as well as within the Data Processor’s organization, for the sole purpose of carrying out their duties. Data Controller or, if relevant, its Data Processor, transfers personal data in accordance with applicable law.

Your rights

You are entitled to request access to and correction of personal data as well as deletion of personal data, treatment limitation or objection to treatment (if applicable according to relevant privacy legislation). Furthermore, you have a right to receive the personal data that you have provided in a structured, commonly used and machine-readable format (portability). You also have the right to file a complaint with the supervisory authority.

How to delete your personal data

In accordance with this privacy policy, you may delete or request the deletion of your personal data through any of the following methods:

Email Request:

Send an email to dataprivacy@ventla.io requesting deletion.

Online Form:

Via the Native Mobile App:

1. Open the app menu and tap the profile icon at the top.

2. At the bottom of the profile page; tap the “Remove your account?” link.

Changes to this Privacy Policy

Data Controller reserves the right to amend this Privacy Policy as required, for example to comply with changes in laws and regulations. Such a change will be available through the App.

Terms of Use – Intellectual Property Rights If and to the extent you choose to upload photos in the App, the Data Controller may freely use these for marketing purposes.

Please note that if you upload photos of other people than yourself to the App, you must obtain their permission to do so.

Children

We do not use the App to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, contact dataprivacy@ventla.io. We will delete such information from our files within a reasonable time.

Subprocessors

Data controller uses the following subprocessors to provide the functionality of the App:

1) Microsoft Ireland (EU)

Purpose: EU based hosting and storage of Ventla services

Scope: Encrypted storage of personal data as outlined in “Personal Data to be Processed”.

2) Twilio, Inc (US)

Purpose: Delivery of emails

Scope: E-mail address shared with Twilio.

Transfer mechanism: EU-US Data Privacy Framework

3) Stream.io, Inc (US)

Purpose: Provider of chat functionality.

Scope: Name and photo of participant shared with Stream.io

Data stored inside EU.

Your Consent

By using the App, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. Processing, means using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.

Contact:

For information on the Data Controller and/or Data Protection Officer (if any), please contact dataprivacy@ventla.io

Please note that the organizer of the event is the Data Controller according to applicable privacy legislation.

Ventla’s Gamification module allows you to gamify the attendee experience by assigning points to various actions or tasks within the Ventla environment; giving you the power to create fun and exciting challenges.

Get Started

In Ventla’s admin panel, the Gamification section can be activated by going to the event’s Settings section and selecting the Fetaures & Integrations tab.

To activate and deactivate Gamification in your event, simply select the checkbox in the Gamification feature and press Save

Once activated, the Gamification tab will appear on the left side menu of your event. Within that tab, Gamification is split into two parts:

• Rules - where you create and manage rules and points within the event

• Leaderboard - where you view and manage the audience leaderboard

To learn more about how to make use of the Gamification feature, read here.

In the Social Media section, you can share links to your social networks with your audience. Linked items include:

• X (Twitter)

• Facebook

• A blog (RSS Feed)

In the mobile application and virtual venue, attendees can add their own text notes. The notes section can be found on the left side menu toward the bottom. Attendees can send any notes to themselves via email to save for future reference.

The Image Gallery is an opportunity for the administrators of the event to share approved images with the audience. These can be images taken by a professional photographer at the event, attendee promoted images from the Activity Feed, or company approved material.

Ventla Check-In is designed to handle your attendee check-ins with ease, ensuring a seamless and organized process from beginning to end.

Our solution is divided into two integral components:

1. Check-In Application: A user-friendly interface that simplifies the check-in process, allowing you to efficiently manage and track attendees.

2. Participant Management: A robust system for checking participants into events and programs, helping you maintain order and enhance the overall experience.

Introduction

The event check-in system is here to help you scan and check in participants quickly using their tickets. It keeps everything up-to-date in real time, which means managing your event will be a lot easier and more streamlined.

We've also introduced a new admin role called "Check-In Assistant." They are only allowed to check-in the participants in your event or program.

Event Ticket QR

• What to Expect: When someone books a ticket through Ventla Invite, they’ll get a unique QR code sent to their confirmation email ID. Each attendee gets their own QR code, even if they’ve bought multiple tickets.

• How It Works: When you scan this QR code with the check-in app, it pulls up all the tickets associated with that attendee. So, you or the check-in assistant can check in each ticket separately.

Participant check-in status

Check-In Status: After scanning, you can see the participant’s check-in status under the "Participants" section in the app. The statuses are:

• Not Checked-In (yellow)

• Partially Checked-In (yellow and green)

• Completely Checked-In (green)

For more detailed information: go to "Participants" and then "Manage Participants." Here, you can see specifics like the number of tickets, ticket names, who checked them in, and any remarks.

Introduction

The Ventla Ticket Check-in app is your go-to tool for managing check-ins at events and sessions. It’s designed to make things run smoother with real-time updates and detailed reporting. You can access the app here: Ventla check-in.

Login

When you log in, the app supports all the existing admin roles like app, department, and event admins. Plus, there’s a new role called “Check-In Assistant” who can also log in. Current admins can just use their usual Ventla Admin credentials.

Event selection

After you log in, you’ll see the event selection page with three tabs:

• Ongoing Events: Shows events that are starting within the next 24 hours and are active until they end.

• Upcoming Events: Displays events starting more than 24 hours away but within the next 90 days.

• Past Events: Lists events that ended in the last 30 days.

Participant Check-in

Once you select an event, you’ll move on to check in participants for that event or a program. You have two ways to check them in:

• Scanning: If you scan a participant’s QR code and they have only one ticket, it gets checked in automatically. If they have multiple tickets, you’ll see all of them and need to choose which ones to check in manually.

• Search Participants: If you prefer, you can manually find a participant by searching their name and check them in without scanning.

Introduction

This feature lets you check in participants for a program by scanning their QR codes when they show up at a session. It’s super handy and makes the whole process a lot smoother.

Here’s how to get it set up:

• First, go to the Program section and pick the program you want to set up.

• Next, find the Session Check-In option and check the box that says “Enable check-in by scanning app.”

• If you want to limit how many people can check in, you can also tick “Limit maximum check-ins” and enter the number you want.

Participant QR

Each participant will get their own QR code, which they can find under the menu section labelled “My QR.” If you want, you can change the name of this menu in the Admin settings.

Scanning App

Once you’ve set everything up, you’ll use the Ventla Scanning App to scan the QR codes. You can access the app here: Ventla check-in.

After the Session Check-in process

After participants are checked in, you’ll be able to see their details like name, email, company, and check-in time. Plus, if you need to keep track of everything, you can export this data to an Excel sheet for easier management.

Push notfications can be sent with any of your Dialogue items including surveys, multiple choice questions, information messages, scale statements, and more. Simply select the "Send push on publish" checkbox before publishing. When publishing a push notification you can choose to send it immediately or schedule it for a specific time.

Once you have published a push notifcation, you have the option of unpublishing it. There are a few things of note:

• After unpublishing participants cannot access the dialogue item.

• You can publish the dialogue item again.

• Participant's responses will remain intact.

Notifications can be received on iOS (iPhone / iPad), Android, and in the Virtual Venue on desktop. Remind your participants to allow push notifications on their device.

Present your Session question or Dialogue item results live to your audience. The result type will vary depending on the question type that you have selected for that item. Polls can be displayed as bar graphs or pie charts, while text feedback results can be displayed in list view or as a word cloud.

Results will always open up in a browser window. Our recommended web browser is Google Chrome. Always ensure that your browser is current with the latest updates to ensure a smooth user experience.

Session Questions

Select the Program tab in the left side menu. Along the top banner you will see options for Program, Evaluations, and Session Questions. Select session questions. From here, you can find and distribute the link for all items. This link can be shared with the team responsible for presenting the results on the day of the event.

The link will list all your program items that have associated session questions. Select a program item, and the questions will show. Click the question to show the results live.

Dialogue

On the left side menu, orient to the Dialogue tab. Each Dialogue item has its own set of result links. All questions and their respective result links can be prepared ahead of your event.

1. Select the Dialogue item you wish to project results for.

2. Under your item Settings, decide on your "result type."

3. Click the Results tab and you'll be presented with a button to "view live responses." Select this button and the chart will open and update in real-time in a new browser tab.

The individual Dialogue result links can be distributed in advance of your event to the team resposible for projecing the results to the screen.

Whenever you encounter an issue in the Administrative panel or the Ventla Virtual Venue (web application) clearing your browser cache, cookies, & data may resolve the issue.

Steps

1) Open the Admin Panel or Virtual Venue in your browser window. Right click and select "Inspect" from the menu.

2) In the Inspect-window that opens, select "Application" in the top menu. You may need to click the ">>" arrows for all menu items to show. (Shown in image below and indicated below by 1.)

3) In the menu to the left, under "Application", select "Storage." (Shown in image below and indicated below by 2.)

4) Then press the "Clear site data" button. Be sure to select the checkbox to include third-party cookies. (Shown in image below and indicated below by 3.)

5) Close the Inspect window.

6) Refresh the page.

Ventla for PowerPoint

Integrate your event Dialogue items directly into a PowerPoint presentation. Using the Ventla for PowerPoint add-in allows you to display your results to a presentation screen and to manually publish dialogue items without needing to manage them from your Admin account.

To get started:

1. Open MS PowerPoint

2. In the top menu, select Add-ins.

3. In the dropdown, click Get Add-ins.

4. Search for "Ventla for PowerPoint."

5. Select and insert the add-in into your presentation

6. Obtain the unique token for your dialogue item from your Ventla Admin. The token is generated at the bottom of each Dialogue item within the results tab. (See image below.)

7. Input the token into the presentation Add-in and press OK.

8. Your Dialogue item will now appear embedded within the presentation and update in real-time as attendees respond.

Speaker bios can be created in the Information section of the event. Before creating the content, create a folder to organize the information into.

Create a Folder

1. Select the "Manage folders" button on the right. Add a folder and name it "Speakers." You may also choose to pin this item.

2. Once your folder has been created, select the button to "create new item" at the top right and select Information type "Speaker."

3. Add all details, upload a photo, and select your previously created "Speakers" folder.

4. Save your item.

Linking to a Profile

Make it easy for your attendees to browse between related content by linking speaker bios to a participant profile and to relevant program items.

Once the bio has been saved, select it and scroll down to the heading "link speaker to participant profile." Here you can link the two. Underneath, you will find the heading to "linked program items." Select the link and scroll thorugh your created program items to link the relevant sessions to each speaker. Make sure to save after making your changes!

All 4-digit verification codes are automatically sent from no-reply@ventla.io. The code is used to verify ownership of the email entered.

For any attendee not receiving the code, there are a few things they can check for:

• Make sure the correct email is entered with no typos.

• Check the spam or junk folder.

• Select the option to have Ventla manually send the code.

If you still cannot locate the code for the attendee, an Admin can look-up the code in the Admin panel.

Code Look-up

Codes can only be looked-up by Application Administrators, the highest admin level.

1. In the Admin panel, select the Users section in the left side menu.

2. Select the "Verifcation code look-up" tab at the top.

3. Enter the email, and provide the participant with their code.

No results? Check the above suggestions.

When you import a list of invitees, participants, or "My Information" you may see an import error warning. Read all about them below:

• Start by making sure you are using the correct import template provided in the Administrative panel. You can also find and download the templates here.

• If importing Invitees to Ventla Invite or Participants to the Event:

  • Make sure not to remove, replace, or reorder any headings on Row 1 of the import template.

  • First name, Last name and Email are all mandatory fields.

  • Leave any cells empty which you may not use.

• If importing "My information," make sure to not modify the Email heading in cell A1.

"Duplicate emails" error

This error message only occur when there are duplicate emails present in the import file. Please check your file for duplicates before trying again.

Contact us if you need help.

"Invalid Email(s)" Error

There are two possible reasons for the "invalid emails" error message:

• The required headings on Row 1 have been altered, reordered, changed, or removed. Make sure to follow the instructions for each import template.

• One or more emails have issues. Here are a few common mistakes:

  • Missing @ symbol

  • Missing domain-extenstion, such as ".com," ".se," ".nu," or ".co.uk"

  • Special chartacters are present, such as "å," "ä," or "ö"

Check your import file before trying again.

Need additional help? Contact us.

The Groups feature makes it possible to segment your audience based on their interests, registration responses, breakouts, teams, and more. Use this as a way to target your Program, Information, and individual Dialogue items to one or more participant groups.

Assigning groups enables the option for participants to only be able see information relevant and intended for them.

There are several ways you can create and assign participant to groups:

Ventla Invite

Have Ventla Invite automatically create and assign participants to groups based on the responses to a single choice custom question.

1. In the Admin panel, navigate to the Invite section on the left side menu.

2. Once in the registration manager, select the "registration questions" tab at the top.

3. Select "Add a question" under the custom questions heading.

4. Change your question type to "single choice (dropdown)."

5. Select the checkbox "divide participants into groups depending on the response."

Import with file

Indicate your groups within the template for Participant import.

1. Download the Participant import template

2. In the last column of the import file, name the group(s) that each attendee should be segmented into.

Manually Assign

Manually create and assign groups within the Participants section of your Admin panel.

1. Navigate to the Participants section in the left side menu of your admin panel.

2. Select the Groups tab at the top.

3. Create all of your intended groups.

4. Navigate back to the Participants tab at the top.

5. Using the checkboxes, select the attendees you would like to assign to a given group.

6. Once selected, a button will appear to "assign to group."

7. From there, you can select the intended group and assign.

Hidden Groups

Watch this video to see how you can hide parts of the Program, Information and Dialogue.

When you input date and time data into MS Excel, there may be formatting specifications that can be mistranslated when uploaded into Ventla.

A common error can be seen in the example of "My Information" above.

To fix this error, you will need to format your MS Excel column to the "Text" category.

Resolve the auto-formatting

1. Select the column or cells where you'll be entering data.

2. Right-click and choose "Format Cells."

3. Under category to the left, select "Text."

4. Click "OK."

Going forward, Excel will treat the data as text and will no longer auto-format it as a date.

The builder has three tabs:

• Event Details

• Registration Questions

• Preview Page

You will need to publish your registration page from the Registration Page builder before you can move on to the Invitation manager. Invitees will not be able to view your page unless you have distributed the link to register. You may also choose to Unpublish and Update your page at any time.

Prefer a video tutorial? .

What is Ventla Invite?

Ventla Invite is our own, fully integrated registration system. Invite includes:

• A branded event registration page

• Basic settings: Date when registration should close and the maximum number of registrations.

• Custom questions with dependent sub-questions (conditional logic).

• Invitation, reminder, and confirmation email manager

• Auto-import to the Participants section of the event.

• Grouping based on registration question responses

• Integration of responses with the My Information section.

Prerequisites

• A Ventla Representative will need to enable Invite on your application license.

• Ventla will need graphics in order to build your registration page template.

Get Started

Once a Ventla representative has enabled Invite on your application license, you will need to enable it on the individual event.

1. In th Admin panel, navigate to your event's Settings section in the left side mennu

2. At the top, select the Features & integrations tab

3. Scroll down to Ventla Invite

4. Enable the toggle and save

Once enabled, Invite will appear as a new section in your left side menu.

Overview

Ventla Invite consists of two main sections:

• The Registration Page builder

• The Invitation manager.

In the Registration Page builder you set all the details and settings for your registration page. This includes any custom questions you would like to ask.

In the Invitation manager you will import, view, and manage all your invitees. From here, you can also customize and send out your invitations, reminders, and confirmation emails.

The Invitation manager is where you can manage all your invitees and their data. From here, you will also configure and send your registration emails including the invitation, reminder, and confirmation.

Get Started

Add & Import Invitees

You can leave the invitee list empty to only view those that are registering, input invitees manually, or you can choose to import a list of invitees.

When importing a list of invitees, make sure to use our and read the instructions carefully.

Configure Emails

Build each email type by selecting the "Configure Emails" button. We have three types of pre-existing email templates:

• Invitation

• Reminder

• Confirmation

The confirmation email is the only one automatically sent out whenever an invitee registers through your page. It cannot be sent manually.

Reminder emails do not always have to be used as reminders to register for the event. You may choose to re-configure this template for any type of custom email. Feel free to use any of our email tags (see below).

Email Tags

All email templates contains a set of tags within a pair of brackets that you can use to dynamically input content in your emails. Some tags can be removed while others are considered mandatory.

Send Emails

Once you have created your emails, you can begin sending them. Use the checkboxes to select one, a few, or all of your invitees. Select the blue "Send" button and select the email you would like to send.

All emails will be sent from no-reply@ventla.io.

Invitee Status

The status column in your invitees list indicates whether each person has:

• Accepted

• Rejected

• Opened the Invitation Email

• Clicked the Link to Register

• Bounced

You can change an invitee status manually between accepted and rejected by editing their invitation. See below.

Edit Invitations

You can edit invitations and invitee responses without triggering an email:

1. Navigate to the Invitation manager tab

2. Scroll to the invitee you want to edit

3. Select the dropdown to the right of the Manage button.

4. Select "Invitee Details"

5. From here you can

   1. Change status (Accepted / Rejected)

   2. Change answers to Standard questions

   3. Change answers to Custom questions

Once you have your and published (with standard and custom questions), and set up your and you are ready to start selling tickets!

Distribute the Link to registration page (Invite -> Registration page builder -> Event details) to all invitees through Ventla (the Invitation manager) or your own preferred way (e.g Outlook).

Have questions? Contact support@ventla.io

To enable the Ticket feature in Ventla Invite, follow the steps below.

1. Create your event and make sure to enable the Invite module on your event Settings page.

2. Select the Invite module in the menu to the left.

3. In the box in the top left corner, enable tickets and select applicable currency, or, if prompted, click "Set up your stripe account" and instigate the onboarding for Stripe Connect.

Set up your Stripe account

Enable ticket sales

The same box will indicate any issues or remaining steps in the Stripe onboarding process.

Once done, you can proceed to create your tickets.

Have questions? Contact support@ventla.io

To create a Promotion (for example; "Early Bird 10% Off" with a coupon code), follow the steps below.

1. Under Registration page builder -> Tickets, select the Promotions tab.

1. Click the Add new promotion box.

1. Enter a Name, set a Code (E.g "10OFF"), select applicable Tickets, choose Type (percentage / amount), and set an Expiration date.

You can also set Min. Order Value and Max Redemptions.

Once done, Save your promotion.

Have questions? Contact support@ventla.io

When using the Ventla ticketing feature with Stripe, there are several fees to be aware of:

• Stripe Transaction Fee*: Stripe charges a standard fee on all transactions, which is typically a percentage of the transaction amount plus a fixed fee. Learn more .

• Stripe Tax Fee (if applicable): There is an additional 0.5% fee for the use of , of the transaction amount, to cover the tax calculation and compliance services.

• Ventla Application Fee: On top of Stripe's fees, Ventla charges a 1% application fee, of each transaction. This fee helps cover the cost of maintaining and improving the Ventla platform.

These fees are transparently deducted from each transaction, ensuring that you always know the exact costs associated with processing payments and managing tax compliance. You can find more detailed information about Stripe's pricing on their official website .

*In Ventla, payment methods default to Credit Card, Apple Pay, Google Pay and Klarna. You can control the methods yourself through your own Stripe account.

Examples

A Swedish business sells a 1000 SEK (excl. Moms / VAT) ticket to an individual using an EU payment card.

Individual pays

Applicable fees

*The Stripe fee will vary based on several factors. 2.05% is just an example. Learn more .

Business receives

A Swedish business sells a non-taxable ticket for 1000 SEK to an individual using an EU payment card.

Individual pays

Applicable fees

Business receives

A Swedish business sells a 1000 SEK (excl. Moms / VAT) ticket to a business in other EU country.

Business pays

Applicable fees

Business receives

Now, let's get started!

Have questions? Contact support@ventla.io

Creating tickets is part of the Registration page builder. Follow the steps below.

1. In the Registration page builder, select the Tickets tab.

1. Then click the Add new ticket box.

1. Enter a ticket Name, set the Price, select the applicable Tax category (General services / Nontaxable), decide whether tax should be included in the ticket price or not, and then set the Max per order.

You can also limit the Quantity and set an Expiration date.

Once done, Save your ticket.

Have questions? Contact support@ventla.io

Before you start selling and accepting registrations, you should configure all your ticket email templates (or keep the suggested, default ones).

Your registration emails are managed under Invite -> Invitation manager -> Configure emails.

For ticketed events there are 6 email templates available.

• Invitation email (when sent from Ventla)

• Invitation reminder email (can also be used as any custom email, e.g for sending out additional important event information or instructions on how to join the event)

• Ticket confirmation email (when ticket is bought by the purchaser)

• Ticket confirmation email (when ticket is bought by someone else)

• Registration completion email (after purchase, when default registration form has been submitted)

• Reminder to complete registration email

Each email contains a set of tags, dynamically fetching contents from the admin (e.g the invitee first name).

Have questions? Contact support@ventla.io

See how the sales are going! Some statistics and the transaction history is available to you under the Ticket sales tab.

Have questions? Contact support@ventla.io

With ticketing we are now introducing a couple of additional columns in the Invitation manager. These are;

• Email Status

• Invitee Status

• Has ticket(s)

• Completed registration

• Ticket issued at

Have questions? Contact support@ventla.io

Since the Ticket feature is so new, we have yet to gather more frequently asked questions.

Have a question? Need help? Contact us at support@ventla.io and we are happy to assist!

The Ventla self check-in feature makes it simple to keep track of who did or did not attend the event. Attendees can scan a QR-code from within the event in the iOS and Android mobile application.

Once scanned, an icon will appear in the Participants list within the Admin panel, marking the check-in time and date. This information is then available when exporting the list of all your event attendees.

Attendees will also see at the top of the event menu that they have checked-in successfully.

Prerequisites

In order to use the self check-in feature, the Ventla Team will need to enable it on the application license.

Get Started

Once added to the overall application license by Ventla, you need to enable the check-in feature for your specific events.

1. In the Admin panel, navigate to the event you would like to enable self check-in on

2. Open the Settings section on the left side menu

3. Select the Event Information tab at the top

4. Scroll down to Self Check-in

5. Check the box and Save

6. Once enabled, click the QR-code icon to the right and select to download the QR-code.

You can now paste the code in a document and post it at the registration table or entrance of your event. You may also choose to show the code on a screen, tablet, or laptop.

Manual Admin Check-in

If someone is not going to use the app, or is experiencing issues, you as an administrator can:

1. In the Ventla Admin, navigate to your event's Participant section

2. Select the participant's profile

3. Click the blue Edit button in the top right corner

4. Select the checkbox to check-in.

5. Click Save.

To divide your administrator accounts into departments, the Ventla Team will need to enable this feature on your application license. Once enabled, you may assign administrators and events to specific departments. To add this feature to an app license, .

Get Started

To create a new department:

1. Navigate to the Users section on the left side menu

2. Select the Departments tab at the top

3. Create your desired departments

Once your departments have been created, navigate back to the Administrators tab at the top. You may now create an event level, department level, or app level administrator.

Below are shareable videos and downloadable templates with instructions on how to join the event.

if you have any questions or need help.

Video Instructions

How to Join Event

Video link:

Menu Items and Features

How to Join - MS Word Templates

Ventla Container

Participants download the Ventla app from AppStore and Google Play.

Ventla White Label

Participants download your app from AppStore and Google Play.

Ventla Virtual Venue (Web application)

Participants access the event from their web browser (preferably on desktop).

Ventla GPT is your personal event-planning assistant, designed to help you create gatherings that truly stand out. Whether it’s a workshop, conference, or team meeting, Ventla GPT offers thoughtful advice to uncover the deeper purpose of your event and ensure it leaves a lasting impact. Explore its practical tips and insights to make your next gathering even more meaningful.

Access it here: . If you have any feedback or suggestions, we’d love to hear from you at feedback@ventla.io.

Please note: Ventla GPT is continuously learning, and while it’s designed to help, it may sometimes make mistakes. We’re always working to improve it and appreciate your understanding.

It's easy to add one or more Zoom links to your event in Ventla.

Like other streaming options, you can either place a Zoom link at the top of the event menu (ideal for the event's main stream) or within a specific program item (such as breakout sessions).

For the best experience, Zoom works best on a computer and is primarily suited for digital events. In the mobile app, participants are directed to the Zoom app for the optimal experience. In the web app (also known as the "virtual venue" or PWA), Zoom is fully integrated, allowing participants to join Zoom sessions directly within the Ventla platform while continuing to navigate and follow the event broadcast simultaneously.

How to add a Zoom link

Learn how you, as an administrator or organizer, can add Zoom links to your event in the administrator view.

Participant acces

Participants can join your Zoom session either on a computer (recommended) or via phone. For more details on how they can connect, read below.

How to remove a Zoom link

You can easily remove a Zoom link from the "Watch Live" section (event menu) by either replacing it with another streaming option or disabling the "Watch Live" feature from the event's Settings page.

For program items, you can either replace the Zoom link with another streaming option or simply remove the link from the specific program item.

Configuration

Once the app has Zapier integration enabled, you can turn Zapier integration on or off per event.

This is done under “Settings” -> “Features & Integrations”.

When enabling Zapier functionality for an event you will be presented with an API key, this API key is the same for all events.

The API key is used for authenticating your Zapier Zap with Ventla. Copy this and use it while setting up your Zap.

Setting up a Zapier Zap for Ventla

1. Start by creating a new Zap on your Zapier.com subscription.

1. Click on select “Trigger” and search for “Ventla”. Click to select.

1. Select trigger event to subscribe to

In the right hand side of Zapier, select the appropriate trigger for event to subscribe to

1. On the “Account” tab click connect to enter your API key (obtain from Ventla Admin)

1. Click continue

2. Optionally test the trigger to review the triggers data fields

3. Configure the Zapier “Action” by clicking on “Action”

   1. This is defining where Zapier will send the data from Ventla

4. In this example we will select Hubspot

1. Continue by setting up the details of the action, here we will create a new contact in Hubspot based on the accepted invitees information.

1. Configure the account

1. Map the Ventla output data to the Hubspot input data

Here is an example on how we map the First name and Last name obtained from Ventla to the new contact record in Hubspot.

1. When done with the action configuration move ahead to test it.

2. When done with testing you can now publish your Zap. Once the Zap is published it will automatically run the configured action every time the Ventla trigger condition is applied.

Your final Zap shall look something like this:

Current trigger support and data-formats

Accepted invitation to event

Triggers in Ventla Invite when an invitee registers for an event, or when an administrator manually sets and invitee to “Accepted” status.

Data format

Have questions? Contact support@ventla.io

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Action Needed to Keep Your App in the EU App Store

Important

Under the EU’s new Digital Services Act (DSA), Apple now requires Account Holders to declare whether they’re acting as a “trader” for apps available in the EU.

This quick update needs to be done by February 17, 2025 to keep your app available to the European Ventla team (for support purposes and more) or live in EU countries.

How to know if you're a trader

Here’s How to Update Your Trader Status

Once confirmed;

2. Go to the Business section.

3. You should see a banner at the top prompting you to declare your trader status—just click on it to get started.

4. Choose one of the following and then click Next:

   • “I’m a trader under the DSA”

   • “I’m not a trader under the DSA or I don’t plan to distribute in the EU”

1. Submit, and if nothing else you’re done! Please note: Depending on your response, Apple may ask you for additional details.

Application Import - Participants

• Do not change or edit the headings in Row 1

• Leave cells that are not in use empty.

• First name, last name, and email are the only required fields.

Application Import - My Information

• Do not change or edit the "Email" heading in Cell A1.

• Rename other sample headings to your desired information type.

Ventla Invite Registration Import - Invitees

• First name, last name, and email are the only required fields.

• Leave cells that are not in use empty.

• Do not change or edit the headings in Row 1

About Us

Ventla is a global communications and event services company which provides a platform focused on simplifying and encouraging interaction and engagement.

We believe that engagement and inclusion are the core principles necessary to create a strong culture. As workplaces, meetings, events, and activities continue to incorporate both in-person and digital workforces, it has become increasingly difficult to successfully communicate shared values. In this new hybrid environment, we affirm that strong leadership where trust, collaboration, and inclusion are valued, success follows.

Through our network of clients, we are encouraged to continuously challenge ourselves to innovate, support, and develop our technology for successful leaders. We are inspired as they turn what we call “event tech” into something further: a platform for communities, meetings, professional development, travel, recruitment, information, and creativity. The contributions of our own Ventla community, encourage us to build a more sustainable, engaged world where people feel they belong.

Content curation, onsite and virtual support packages to help augment your team. Let us know how we can help!

Can't find the answer to your question? Found a bug? Want to brainstorm ideas?

Success Team

A dedicated team ready to assist you to ensure you're getting the most from your event.

This page provides a comprehensive list of Ventla's features. New features are being released often - please speak with your Ventla Representative to learn about new and upcoming features.

Administration

Support & Services

Event Content Management

Registration

Networking

Interactivity

Streaming & Conferencing

Between Stockholm and Chicago, and with the support of our product development crew in Chandigarh, there is a team of enthusiastic, humble, and driven people ready to handle the most challenging matters.

We'd love to hear what kind of event you're planning and support you from the first step to the last event minute.

And because we truly believe in bringing people closer, you can always call or email our founders and leadership team. We love sharing our ideas on a wide range of topics.

Management Team

The Ventla platform consists of five components:

• Ventla Invite is our integrated event registration module.

• The Administrative Panel, available on desktop. This is where administrators with access can create and manage all event content.

• Native Mobile Application available for iOS (iPhone / iPad) and Android. This is our recommended option for anyone attending in-person.

• Virtual Venue (web platform) available on desktop or on any device with a web browser. This is recommended for anyone attending remotely.

• Ventla Live Studio is our integrated streaming module.

Both the native mobile application and web-based Virtual Venue are are in-sync, making it easy for participants to switch between the two. Administrators will also only need to manage a single source of information. This is an essential part of creating a hybrid event, where both your in-person and virtual attendees can share the same seamless experience.

Throughout the years, the Ventla Team has identified and conceptualized countless use cases, based on real events by real organizers.

Some examples of how Ventla can be used are as follows:

• Events & Meetings

• Travel Groups

• Training Programs

• Information Hubs

• Community Hubs

• Sales Competitions

• Recruitment Initiatives

• Pharmaceutical Conferences

We'd love to hear your feedback (the good and the bad).

Send us what you've got to and we'll consider your suggestions in future development.

Have feedback? .

Need help? Select one of the options below. We look forward hearing from you!

Email Us

Contact our US or Sweden based teams.

General / Website (https://ventla.io)

Platform

Contacting Us

Understand how we collect, use, disclose, and safeguard the personal information you provide to us when you are reaching out to us at support@ventla.io, support.eu@ventla.io or delivery@ventla.io.

Download the privacy policy by clicking below.

At Ventla, we prioritize your data privacy and offer a streamlined process to handle data deletion requests.

Participants can delete their personally identifiable information (PII) directly from within the app by navigating to the bottom of the profile page and selecting the data deletion option. Alternatively, participants can email dataprivacy@ventla.io to request deletion. See details below.

If you, as an administrator, would like to request the deletion of participant PII or other data—such as events or additional records—please contact us at dataprivacy@ventla.io. Administrators can also request that data be scheduled for deletion at a later date if needed.

Once we receive your request, we will confirm its receipt and begin processing the deletion. We aim to complete data deletions as soon as possible, but no later than 30 days from the request date. After the data has been successfully deleted, we’ll send a final confirmation.

Please note, in line with our , PII data is also automatically deleted as required. For more information, please review our privacy policies.

For any further questions or additional assistance, please contact us at support@ventla.io.

How to delete your personal data