No Verification Code Received

All 4-digit verification codes are automatically sent from [email protected]. The code is used to verify ownership of the email entered.

For any attendee not receiving the code, there are a few things they can check for:

• Make sure the correct email is entered with no typos.

• Check the spam or junk folder.

• Select the option to have Ventla manually send the code.

If you still cannot locate the code for the attendee, an Admin can look-up the code in the Admin panel.

Code Look-up

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Codes can only be looked-up by Application Administrators, the highest admin level.

1. In the Admin panel, select the Users section in the left side menu.

2. Select the "Verifcation code look-up" tab at the top.

3. Enter the email, and provide the participant with their code.

No results? Check the above suggestions.