Set Up a Virtual Help Desk

A physical help desk isn’t always practical — and with Ventla, you don’t need one. By creating a virtual Help Desk inside your event app, participants can get answers quickly and discreetly through 1:1 chat. Here’s how to set it up:

1. Create a Help Desk profile Assign someone from your event team to take on this role. Create a participant profile with the name Help Desk and add an icon or picture so it’s easy to spot.

2. Add an information item

• Create an Information Item of the type Speaker

• Name it Help Desk

• Write a short description about how participants can use it to get support

• Link the item to the Help Desk participant profile

3. Organize it for easy access Add the Help Desk information item to the folder of your choice — for example, Venue & Help. This way, participants can find it instantly when they need it.

With this setup, participants can reach out directly to the Help Desk through chat in the app, saving them the hassle of finding a physical desk and letting your team support them more efficiently.