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Why Changes Don’t Always Appear Immediately in the Mobile App

When you make a change in the admin panel (for instance, adding a new program item or updating an information folder), it won’t show up immediately in the mobile app. Generally, the app checks our servers for updates every 5 minutes—so participants usually won’t notice any delay. By the time they reopen the app, the changes will be there.

However, if you need to see your updates right away (for example, while running a live event or testing new content), you can force refresh the app in two different ways:

1. Refresh the Content

• Open one of the core modules (e.g., Program, Information, Dialogue, etc.).

• Pull down on the screen to refresh (i.e., pull to refresh).

• This action updates all core modules at once. So, if you pull down in Program, the Information, Dialogue, and other modules will also refresh.

2. Refresh the Menu

• If you’ve changed anything related to the menu (like adding or removing a feature, renaming a module, or pinning an Information folder), pulling down inside a module won’t update the menu.

• Instead, tap “Change event” at the bottom of the menu and then re-join the event. This immediately applies any menu changes you made.

Why force a refresh?

Consider how you use apps like Instagram or Facebook. Your feed doesn’t constantly check for new posts every second—it would place too much strain on the Instagram and Facebook servers, your device and also consume a lot of data. Instead, you swipe down to refresh whenever you want to see the latest content after some time of scrolling. The same principle applies to our mobile event app: by doing a pull to refresh or re-entering the event, you manually request the latest data without overloading the app with constant updates.

Have any further questions?

Don’t hesitate to reach out at [e-mail]. We’re always here to help!