Seats Consumption
Whether you’re on a single-event or subscription package with Ventla (learn more here), the pricing model is based primarily on the number of participant seats.
Your app's seats can be allocated at either the parent or department level, and there may also be limits on how many seats can be used per event.
Seats Consumed / Available
The number of seats consumed and the number of seats available are displayed in the admin panel’s top navigation bar. Click the small icon to view additional details. You can also see the seats consumed for each event on the right side of the Active and Archived events listing.
Need more seats? Reach out to [email protected].
How Seats Are Consumed in Ventla
As an administrator, it’s important to understand how seats are consumed during an event.
Ventla Invite
If you send an invitation via Ventla Invite and the invitee accepts, a seat is consumed.
Note: If an invitee later declines after initially accepting, the seat remains consumed.
Importing Participants
When you, as an administrator, import a participant or a “my information” list in the Participants section, each imported participant uses a seat.
Note: Deleting participants after an import does not restore the consumed seats. Nor does archiving or deleting the event.
Joining via the App
When a participant clicks “Join” in the event’s mobile or web app, a seat is consumed.
Duplicating an Event
When you duplicate an event and choose to bring over participants from the previous event, those participants consume seats.
Each email (participant/invitee) only consumes one seat per event.
Remember
Because two participants may share the same first and last name, the platform uses each participant’s email address as the unique identifier and as the key that links their information between the admin, the app, and the Invite module. Consequently, seat consumption is also tied to each participant’s email address. Two different emails = two seats.
Need more seats? Reach out to [email protected].
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