> For the complete documentation index, see [llms.txt](https://support.ventla.io/kb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ventla.io/kb/troubleshooting/import-errors.md).

# Import Errors

When you import a list of invitees, participants, or "My Information" you may see an import error warning. Read all about them below: 

* Start by making sure you are using the correct import template provided in the Administrative panel. You can also find and download the templates [here](/kb/tools-and-resources/import-templates.md).
* If importing Invitees to Ventla Invite or Participants to the Event: 
  * Make sure not to remove, replace, or reorder any headings on Row 1 of the import template. 
  * First name, Last name and Email are all mandatory fields. 
  * Leave any cells empty which you may not use.
* If importing "My information," make sure to not modify the Email heading in cell A1. 

{% hint style="warning" %}
There is a maximum of 500 records per import.
{% endhint %}

## "Duplicate emails" error

<figure><img src="https://117182291-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ1spIYLb1bYBR8mzUcvA%2Fuploads%2FkfElPx1AabPaLEAq97Hd%2F5%2C7.PNG?alt=media&amp;token=3b5f7947-a59b-45a7-a44c-689705332140" alt=""><figcaption><p>Click to enlarge</p></figcaption></figure>

This error message only occur when there are duplicate emails present in the import file. Please check your file for duplicates before trying again.

[Contact us](/kb/connect/contact-us.md) if you need help.

## "Invalid Email(s)" Error

<figure><img src="https://117182291-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ1spIYLb1bYBR8mzUcvA%2Fuploads%2FrviXOornwN84B3BJEch8%2F5.8.PNG?alt=media&amp;token=61e79b24-3c86-4a06-83c9-bf4573bf5c04" alt=""><figcaption><p>Click to enlarge</p></figcaption></figure>

There are two possible reasons for the "invalid emails" error message:

* The required headings on Row 1 have been altered, reordered, changed, or removed. Make sure to follow the instructions for each [import template](/kb/tools-and-resources/import-templates.md).
* One or more emails have issues. Here are a few common mistakes:&#x20;
  * Missing @ symbol
  * Missing domain-extenstion, such as ".com," ".se," ".nu," or ".co.uk"
  * Special chartacters are present, such as "å," "ä," or "ö"

Check your import file before trying again.

Need additional help? [Contact us](/kb/connect/contact-us.md).