Event has "Freezed"
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Last updated
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When you create or duplicate an event in Ventla Admin, you will be prompted to set the event’s date. Thirty days after the specified start date, the event’s Settings page will lock or “freeze.” This older functionality remains in place to prevent events from being reused inappropriately. If you wish to reuse an event and its content, please duplicate the original event instead.
Changing the event date after the event has been created does not affect the freeze functionality.
Even though the Settings page may become inaccessible, this does not affect any other modules or features of the event, nor does it affect participant or admin access to the event itself. As long as you, as the administrator or organizer, do not need to make any changes on the Settings page or its tabs in a past or upcoming event, there is no need to unlock it.
If you do need to unlock the Settings page, you can either click the button in the yellow banner or contact us at support@ventla.io, and we will assist you.
We hope this clarifies any confusion around the event-locking feature. If you have any questions or feedback about this functionality, please send them to feedback@ventla.io.
