Participants not visible

Why Do Some Participants Appear in Admin but Not in the App?

A common question from administrators is why certain participants show up in the Participants list in the admin interface but aren’t visible to others in the app. The most frequent explanation is that these participants have not entered a name in their profile. We haven’t found a good way to display just an email address in the app, as it generally doesn’t provide much value on its own.

Note: In the screenshot below, you can see the difference between a profile that includes a name and one that does not.

Click to enlarge

How to Fix This

1. Ask Participants to Complete Their Profiles Send a push notification to all participants, asking them to add at least their first and last names. Participants can access their profile by tapping the icon in the top-right corner of the event menu in the app.

2. Add Names Manually in Admin In the admin interface, open a participant’s profile, click Edit, enter their first and last name, and then click Save.

3. Use Participant Import You can also import participant data to add one or more names at once.

Your Feedback Is Welcome

If you think this process should work differently, please send your thoughts—good or bad—to [e-mail]. Your feedback helps shape future product development. Thank you in advance!