When using the Ventla ticketing feature with Stripe, there are several fees to be aware of:

• Stripe Transaction Fee*: Stripe charges a standard fee on all transactions, which is typically a percentage of the transaction amount plus a fixed fee. Learn more here.

• Stripe Tax Fee (if applicable): There is an additional 0.5% fee for the use of Stripe Tax, of the transaction amount, to cover the tax calculation and compliance services.

• Ventla Application Fee: On top of Stripe's fees, Ventla charges a 1% application fee, of each transaction. This fee helps cover the cost of maintaining and improving the Ventla platform.

These fees are transparently deducted from each transaction, ensuring that you always know the exact costs associated with processing payments and managing tax compliance. You can find more detailed information about Stripe's pricing on their official website here.

*In Ventla, payment methods default to Credit Card, Apple Pay, Google Pay and Klarna. You can control the methods yourself through your own Stripe account.

Examples

A Swedish business sells a 1000 SEK (excl. Moms / VAT) ticket to an individual using an EU payment card.

Individual pays

Applicable fees

*The Stripe fee will vary based on several factors. 2.05% is just an example. Learn more here.

Business receives

A Swedish business sells a non-taxable ticket for 1000 SEK to an individual using an EU payment card.

Individual pays

Applicable fees

*The Stripe fee will vary based on several factors. 1.68% is just an example. Learn more here.

Business receives

A Swedish business sells a 1000 SEK (excl. Moms / VAT) ticket to a business in other EU country.

Business pays

Applicable fees

Business receives

Now, let's get started!

Have questions? Contact support@ventla.io

The Invitation manager is where you can manage all your invitees and their data. From here, you will also configure and send your registration emails including the invitation, reminder, and confirmation.

Get Started

Add & Import Invitees

You can leave the invitee list empty to only view those that are registering, input invitees manually, or you can choose to import a list of invitees.

When importing a list of invitees, make sure to use our import template and read the instructions carefully.

Configure Emails

Build each email type by selecting the "Configure Emails" button. We have three types of pre-existing email templates:

• Invitation

• Reminder

• Confirmation

The confirmation email is the only one automatically sent out whenever an invitee registers through your page. It cannot be sent manually.

Reminder emails do not always have to be used as reminders to register for the event. You may choose to re-configure this template for any type of custom email. Feel free to use any of our email tags (see below).

Email Tags

All email templates contains a set of tags within a pair of brackets that you can use to dynamically input content in your emails. Some tags can be removed while others are considered mandatory.

Send Emails

Once you have created your emails, you can begin sending them. Use the checkboxes to select one, a few, or all of your invitees. Select the blue "Send" button and select the email you would like to send.

All emails will be sent from no-reply@ventla.io.

Invitee Status

The status column in your invitees list indicates whether each person has:

• Accepted

• Rejected

• Opened the Invitation Email

• Clicked the Link to Register

• Bounced

You can change an invitee status manually between accepted and rejected by editing their invitation. See below.

Edit Invitations

You can edit invitations and invitee responses without triggering an email:

1. Navigate to the Invitation manager tab

2. Scroll to the invitee you want to edit

3. Select the dropdown to the right of the Manage button.

4. Select "Invitee Details"

5. From here you can

   1. Change status (Accepted / Rejected)

   2. Change answers to Standard questions

   3. Change answers to Custom questions

The builder has three tabs:

• Event Details

• Registration Questions

• Preview Page

You will need to publish your registration page from the Registration Page builder before you can move on to the Invitation manager. Invitees will not be able to view your page unless you have distributed the link to register. You may also choose to Unpublish and Update your page at any time.

To enable the Ticket feature in Ventla Invite, follow the steps below.

1. Create your event and make sure to enable the Invite module on your event Settings page.

2. Select the Invite module in the menu to the left.

3. In the box in the top left corner, enable tickets and select applicable currency, or, if prompted, click "Set up your stripe account" and instigate the onboarding for Stripe Connect.

Set up your Stripe account

Enable ticket sales

The same box will indicate any issues or remaining steps in the Stripe onboarding process.

Once done, you can proceed to create your tickets.

Have questions? Contact support@ventla.io

To create a Promotion (for example; "Early Bird 10% Off" with a coupon code), follow the steps below.

1. Under Registration page builder -> Tickets, select the Promotions tab.

1. Click the Add new promotion box.

1. Enter a Name, set a Code (E.g "10OFF"), select applicable Tickets, choose Type (percentage / amount), and set an Expiration date.

You can also set Min. Order Value and Max Redemptions.

Once done, Save your promotion.

Have questions? Contact support@ventla.io

Prefer a video tutorial? Click here.

What is Ventla Invite?

Ventla Invite is our own, fully integrated registration system. Invite includes:

• A branded event registration page

• Basic settings: Date when registration should close and the maximum number of registrations.

• Custom questions with dependent sub-questions (conditional logic).

• Invitation, reminder, and confirmation email manager

• Auto-import to the Participants section of the event.

• Grouping based on registration question responses

• Integration of responses with the My Information section.

Prerequisites

• A Ventla Representative will need to enable Invite on your application license.

• Ventla will need graphics in order to build your registration page template.

Get Started

Once a Ventla representative has enabled Invite on your application license, you will need to enable it on the individual event.

1. In th Admin panel, navigate to your event's Settings section in the left side mennu

2. At the top, select the Features & integrations tab

3. Scroll down to Ventla Invite

4. Enable the toggle and save

Once enabled, Invite will appear as a new section in your left side menu.

Overview

Ventla Invite consists of two main sections:

• The Registration Page builder

• The Invitation manager.

In the Registration Page builder you set all the details and settings for your registration page. This includes any custom questions you would like to ask.

In the Invitation manager you will import, view, and manage all your invitees. From here, you can also customize and send out your invitations, reminders, and confirmation emails.

As an organizer and administrator, you can sell tickets as part of the Ventla Invite registration flow. Getting started is a breeze, and Stripe, our payment processor, handles all payment processing smoothly and securely for you. More specifically, we use Stripe Connect and Stripe Tax.

Prerequisites

Below is what you need to get started!

Learn additional details in this Guide for Connecting Stripe to Ventla.

Overview

How it works (Step-by-step)

1. As part of building your Invite registration page, you will create different ticket types (free or paid) as well as any promotions (for example, "Early Bird 10% Off" with a "10OFF" coupon code).

1. You will then, as usual, distribute the default link to the registration page to your invitees (either through Ventla or in your own preferred way). All recipients of the registration link will be presented with the various ticket types available for purchase.

2. The buyer chooses the number of each ticket type to buy, enters an email for the receipt, and in the next step adds an email address (invitee) to each ticket. The buyer can easily and conveniently buy a ticket both for themselves and any colleagues/friends/partners in one go.

1. The buyer then completes the purchase of the selected tickets. Note: the checkout process is handled entirely by Stripe Checkout. The default payment methods include Credit Card, Apple Pay, Google Pay, and Klarna. You can control the methods yourself through your own Stripe account.

1. When the purchase is completed, a confirmation message is displayed, and an automatic email with ticket details is sent to all email addresses specified by the buyer. In this email, there is a link for each person to complete their registration (answer any standard and custom questions included in the registration, for example, name, company, if they need a hotel room, etc.).

1. When the invitee has answered all the questions in the registration form, another confirmation email is sent to the invitee, as usual.

2. Finally, as an administrator, you can quickly and easily get an overview of all invitee data, statistics and transactions of your ticket sales in the Invite module.

Have questions? Contact support@ventla.io

Once you have your registration page built and published (with standard and custom questions), configured all your emails and set up your tickets and promotions you are ready to start selling tickets!

Distribute the Link to registration page (Invite -> Registration page builder -> Event details) to all invitees through Ventla (the Invitation manager) or your own preferred way (e.g Outlook).

Need a recap of the ticket/registration flow? Read more here.

You'll have the ticket data (incl. a list of all transactions) available to you under the "Ticket sales" tab. Learn more here.

Have questions? Contact support@ventla.io

Since the Ticket feature is so new, we have yet to gather more frequently asked questions.

Have a question? Need help? Contact us at support@ventla.io and we are happy to assist!

Creating tickets is part of the Registration page builder. Follow the steps below.

1. In the Registration page builder, select the Tickets tab.

1. Then click the Add new ticket box.

1. Enter a ticket Name, set the Price, select the applicable Tax category (General services / Nontaxable), decide whether tax should be included in the ticket price or not, and then set the Max per order.

You can also limit the Quantity and set an Expiration date.

Once done, Save your ticket.

Have questions? Contact support@ventla.io

See how the sales are going! Some statistics and the transaction history is available to you under the Ticket sales tab.

Have questions? Contact support@ventla.io

With ticketing we are now introducing a couple of additional columns in the Invitation manager. These are;

• Email Status

• Invitee Status

• Has ticket(s)

• Completed registration

• Ticket issued at

Have questions? Contact support@ventla.io

Before you start selling and accepting registrations, you should configure all your ticket email templates (or keep the suggested, default ones).

Your registration emails are managed under Invite -> Invitation manager -> Configure emails.

For ticketed events there are 6 email templates available.

• Invitation email (when sent from Ventla)

• Invitation reminder email (can also be used as any custom email, e.g for sending out additional important event information or instructions on how to join the event)

• Ticket confirmation email (when ticket is bought by the purchaser)

• Ticket confirmation email (when ticket is bought by someone else)

• Registration completion email (after purchase, when default registration form has been submitted)

• Reminder to complete registration email

Each email contains a set of tags, dynamically fetching contents from the admin (e.g the invitee first name).

Apart from the default tags listed here, {{LISTOFTICKETS}} (listing ticket details) can be used in the Ticket confirmation email.

Have questions? Contact support@ventla.io