All 4-digit verification codes are automatically sent from no-reply@ventla.io. The code is used to verify ownership of the email entered.
For any attendee not receiving the code, there are a few things they can check for:
Make sure the correct email is entered with no typos.
Check the spam or junk folder.
Select the option to have Ventla manually send the code.
If you still cannot locate the code for the attendee, an Admin can look-up the code in the Admin panel.
Codes can only be looked-up by Application Administrators, the highest admin level.
In the Admin panel, select the Users section in the left side menu.
Select the "Verifcation code look-up" tab at the top.
Enter the email, and provide the participant with their code.
No results? Check the above suggestions.