Upgradation Issues

Technology moves at lightning speed these days, and at Ventla, we do our best to keep up. That means we’re constantly developing, updating, and sometimes fully replacing the tech behind our platform. In fact, in spring 2024, we revamped the entire framework of our mobile app to make it faster and better.

For participants, though, all this rapid progress can be a bit tricky if you haven’t used the app in a while. For instance, if you last opened it in fall 2023 and then wait until fall 2024 to update, it’s pretty likely something will break. The old version just won’t get along with the new replaced backend technology.

Officially, we support updates from the latest version going back a couple of releases. So, if the current version is 5, we’ll support updates from 4.3 (about six months old). If you’re on version 4 or older, you may have to uninstall and reinstall to jump straight to version 5.

As a tech company, we have to choose where we invest our resources. Should we spend our time making the app even better, or trying to keep ancient versions updated? We’ve decided to focus on new features and improvements. Of course, it might be a different story for a multi-billion-dollar company like Meta, which has WhatsApp, Instagram, and other massive apps with nearly unlimited resources.

If you’re running an annual event on Ventla, you might see this issue more often—especially if your participants haven’t opened the app in 8–10 months. In those cases, we recommend a clean slate: have everyone delete the old app and reinstall. Think of it as “new year, new app!”

We hope this clears things up about potential hiccups after a long break from the app. If you have any questions about this process—or about sharing this info with your participants—drop us a line at support@ventla.io and we’ll be happy to help!